We respect your privacy and are committed to protecting every piece of personal information you share with us. This document clearly explains how 99win collects, uses, stores, and protects your data as a user of our platform.
99win values the privacy of every user who trusts our platform. This Privacy Policy is designed to give you a clear and transparent overview of how we handle your personal data — from the moment you register right through to your everyday use of our services.
By registering an account or continuing to use the 99win platform, you agree that the collection and use of your information will be carried out in accordance with this Privacy Policy. We encourage you to read this document in full so you understand your rights and the choices available to you.
This Privacy Policy applies to all services provided by 99win, including the official website, mobile app, online games, financial transactions, and all communication channels between you and our team. We comply with applicable data protection requirements and continually strive to ensure our practices align with the best global data protection standards.
This Privacy Policy is written in Bahasa Melayu for the convenience of users in Malaysia. In the event of any inconsistency between different language versions, the Bahasa Melayu version shall prevail for users in Malaysia.
To operate a safe and responsible online betting platform, 99win needs to collect various categories of personal information. This is done transparently and only for legitimate purposes. Below are the main categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account verification (KYC) & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications & transaction confirmations |
| Financial Information | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Game Data | Betting history, wins, active time | Service analytics & responsible gaming |
| Technical Data | IP address, device type, browser, operating system | Security & fraud prevention |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience & website performance |
We do not collect information unrelated to the purposes stated above. Sensitive information such as passwords is stored in encrypted form using the latest encryption algorithms and cannot be read by any 99win staff.
99win only collects information that is strictly necessary to provide our services. We do not collect excessive data and will always inform you of the purpose of collection before or at the time your data is gathered.
Personal information you provide to 99win is used exclusively for the following purposes directly related to the provision of our platform services:
We will not use your data for third-party marketing purposes without your prior consent. You can manage your marketing communication preferences in your account settings at any time.
99win respects the confidentiality of your personal information. We do not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are specific situations where data sharing is necessary for us to deliver our services fully:
All third parties who receive your personal data are bound by strict data protection agreements. They are only permitted to process your data for specified purposes and must adhere to security standards equivalent to those of 99win.
99win will never ask for your account password via email, SMS, or Live Chat. If you receive any communication requesting such sensitive information, do not respond — report it to our support team immediately.
The security of your personal data is our number one priority at 99win. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always protected from any external or internal threats.
The technical and organizational security measures we implement include:
While we take all reasonable precautions, no system can guarantee 100% absolute security given the ever-evolving nature of cyber threats. We are committed to notifying affected users within a reasonable timeframe should any data security incident involving their information occur.
The 99win platform uses cookies and similar tracking technologies to enhance your experience, keep your login session secure, and collect analytics data that helps us improve our services over time.
We use several types of cookies, each serving a different function:
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your login experience.
As a 99win platform user, you have certain rights regarding your personal data. We fully respect these rights and provide accessible channels for you to exercise them:
To exercise any of the above rights, please contact our Privacy team via Live Chat on the platform or email us at support@99win.lv. We will process your request within 30 business days from the date of receipt.
99win retains your personal data only for as long as needed to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Retention periods vary by category:
When personal data is no longer required and there is no legal obligation to retain it, 99win will delete or anonymise that data using secure, irreversible procedures. The deletion process is audited internally to ensure it is carried out correctly and completely.
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each time the Privacy Policy is updated, the "Last updated" date at the top of this document will be revised to reflect the latest version.
For significant amendments that materially affect your rights, we will notify you via:
Continued use of the 99win platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy terms. If you do not agree with the amendments, you may close your account and we will process the deletion or archiving of your data in accordance with our established procedures.
We are committed to keeping you informed of any changes that affect how we handle your personal data. Transparency is the foundation of trust between 99win and every one of its users in Malaysia.
Six core privacy protection pillars that 99win upholds for every user in Malaysia.
Every bit of data travelling between your device and our servers is encrypted using SSL/TLS 256-bit — the same standard used by leading financial institutions and banks worldwide. Your data cannot be read by any third party.
Our identity verification process is carried out through a trusted KYC system that meets international compliance requirements. Your identification documents are encrypted during transmission and stored in a strictly protected environment.
99win staff can only access user data based on their specific job requirements. All access is logged and audited on a regular basis. No one may access your data without a valid, accountable reason.
Our platform undergoes regular security audits conducted by independent firms unaffiliated with 99win. This ensures objective assessments free from any conflict of interest. Audit findings are acted upon promptly to address any identified vulnerabilities.
Our monitoring system operates 24 hours a day, 7 days a week to detect any unusual activity in your account. If we detect something suspicious, you will be notified immediately and protective measures will be triggered automatically.
You have full control over your personal data. Through your account settings, you can update your information, manage communication preferences, and request data deletion — all in a straightforward, self-service process with no long wait times.
Join 99win today and enjoy a betting platform that is not only entertaining, but also puts your security and privacy first at all times. Your trust is our priority.